Ethan M. Shapiro
AWARDS AND CERTIFICATIONS:
Tulane University, New Orleans, Louisiana,
BS, May 1999
Major - Computer Information Systems and Media Arts
(Major GPA Media Arts 3.9, CIS 3.1, Cumulative GPA 3.1)
Tulane University, Summer Study Abroad, Antigua, Summer 1998
Studied Gender, Development and Communication in the Caribbean
American University, Washington DC Summer Internship Program, Summer 1997
Completed courses in Print and Broadcast Media and Communication
Project Manager, Output Management Services, IBM Global Services June 2003 - Present
Led the first ever Output Management Services (OMS) offering where IBM deployed over 1,000 Multi-Function Devices (MFD) to nearly 500 Federated Department Stores locations. Designed & implemented an Asset Management, Supplies Logistics, Mainframe Printer Transition, Meter Collection and Billing process within 2 months of project inception. Additionally, OMS transitioned the existing first level helpdesk with new MFD procedures, designed a hardware support process with IBM's service organization and provided guidance on the development of a strategic tool to support current & future OMS customers.
Project Manager, Workstation Technology Services, IBM Global Services October 2000 - June 2003
Prepared and won several New Business Offerings. Managed multiple workstation deployment projects for IBM strategic outsourcing deals. Coordinated all aspects of the projects (procurement, asset management, warehousing, manufacturing, shipping/receiving, and customer relationship).
5,000 workstations and monitors over 6 months.
Managed $9.2 Million worth of inventory with 100% accountability.
Reacted rapidly to difficult delivery challenges by adapting processes
and resources to achieve IBM deliverables.
20,000 workstations and monitors over 7 months with high customer
Successful project that resulted in additional IT business.
1,200 workstations over 3 months. Complex asset management and shipping
Extremely high customer satisfaction that rescued a potential customer
loss for IBM.
1,500 workstations over 2.5 years. Improved troubled account to a 4 out of 5
600 workstations over 6 months.
Cycle time for build to customer receipt averaged 3 days.
I/T Specialist, Electronic Software Delivery, IBM Global Services Summer 1999 - October 2000
Designed and supported a Lotus Notes database that provided real-time availability of R/S6000, Netfinity and Sun servers for IBM e-Business Hosting Center Engagement Teams. Database managed assets worth $8 Million and shortened the engagement lifecycle from 12 weeks to 48-72 hours. Supported the installation and configuration of IBM internal workstations for North America. Created a bootable software delivery method for rapid distribution of hard drive images throughout the entire United States. Designed and managed a Workstation Integration solution for 4,000 worldwide users that included software distribution through a web server. Collected and presented department measurements to upper-level management.
Technician, Tulane University Computer Training Center,
1996 - 1999
Consultant, Travel Host New Orleans,
Fall 1997 -
Intern, U.S. Senate Democratic Technology & Communications Committee,
Production Assistant, FOX Sports Network (Superbowl XXXI),
Counselor, Camp Manitou,
Summer 1994 - Summer 1996
e-Mentor, Charlotte-Mecklenburg Schools, 2001 - 2007
Utilizing IBM's Learning Village application, participated as an online mentor for 7th grade students at Albermarle Middle School. Taught students on a range of subjects including computer ethics and Internet research.
Volunteer, Center for Jewish History, 2004 -
Various, Tulane Student Television, 1995 - 1999