Ethan M. Shapiro




  • Extensive Lotus Notes Development, Microsoft Project, HTML and Adobe Photoshop experience

  • FrontPage, WebSphere, Internet Information Server, Wise Installer, PowerQuest DeployCenter

  • Unix experience, Microsoft Office, Windows 95, 98, NT, 2000 Pro, 2000 Server and XP


  • Associate Member - IBM North Carolina Technical Experts Council, 2003 - Present

  • Project Management Professional - PMI, September 2005

  • Dean’s List - Tulane University, 1996-1997

  • Honor Roll - Tulane University, 1998

  • Certified Internet Webmaster -, 2000


  Tulane University, New Orleans, Louisiana, BS, May 1999
Major - Computer Information Systems and Media Arts
(Major GPA Media Arts 3.9, CIS 3.1, Cumulative GPA 3.1)
Tulane University, Summer Study Abroad, Antigua, Summer 1998
Studied Gender, Development and Communication in the Caribbean
American University, Washington DC Summer Internship Program, Summer 1997
Completed courses in Print and Broadcast Media and Communication


  • Vice President – Tulane Alumni Association, Charlotte Chapter, 2000 – Present

  • Chair – Tulane Alumni Admission Committee of Charlotte, 2003

  • e-Mentor, Charlotte-Mecklenburg Schools, 2001 – Present

  • Volunteer – Inaugural Wachovia Championship Golf Tournament

  • Web Page Design – See for references


Project Manager, Output Management Services, IBM Global Services                          June 2003 - Present 

Led the first ever Output Management Services (OMS) offering where IBM deployed over 1,000 Multi-Function Devices (MFD) to nearly 500 Federated Department Stores locations. Designed & implemented an Asset Management, Supplies Logistics, Mainframe Printer Transition, Meter Collection and Billing process within 2 months of project inception. Additionally, OMS transitioned the existing first level helpdesk with new MFD procedures, designed a hardware support process with IBM's service organization and provided guidance on the development of a strategic tool to support current & future OMS customers.


Project Manager, Workstation Technology Services, IBM Global Services           October 2000 - June 2003

Prepared and won several New Business Offerings.  Managed multiple workstation deployment projects for IBM strategic outsourcing deals.  Coordinated all aspects of the projects (procurement, asset management, warehousing, manufacturing, shipping/receiving, and customer relationship).  

Projects Managed:

Unum-Provident – 5,000 workstations and monitors over 6 months.  Managed $9.2 Million worth of inventory with 100% accountability.  Reacted rapidly to difficult delivery challenges by adapting processes and resources to achieve IBM deliverables.

Morgan Stanley – 20,000 workstations and monitors over 7 months with high customer satisfaction.  Successful project that resulted in additional IT business.

ADVO – 1,200 workstations over 3 months. Complex asset management and shipping requirements.  Extremely high customer satisfaction that rescued a potential customer loss for IBM.

AT&T –1,500 workstations over 2.5 years. Improved troubled account to a 4 out of 5 customer satisfaction

Merial – 600 workstations over 6 months.  Cycle time for build to customer receipt averaged 3 days.

Fluor Daniels – Server consolidation project.  Built 9 IBM x440 and 10 IBM x345 servers, 4 IBM FastT500 and 5 IBM FastT700 Storage Area Networks in less than 3 months.


I/T Specialist, Electronic Software Delivery, IBM Global Services                 Summer 1999 - October 2000

Designed and supported a Lotus Notes database that provided real-time availability of R/S6000, Netfinity and Sun servers for IBM e-Business Hosting Center Engagement Teams.  Database managed assets worth $8 Million and shortened the engagement lifecycle from 12 weeks to 48-72 hours.   Supported the installation and configuration of IBM internal workstations for North America. Created a bootable software delivery method for rapid distribution of hard drive images throughout the entire United States. Designed and managed a Workstation Integration solution for 4,000 worldwide users that included software distribution through a web server.  Collected and presented department measurements to upper-level management.


Technician, Tulane University Computer Training Center,                                                          1996 - 1999
Performed hardware and software configuration on lab computers.  Organized and maintained inventory of course materials. Developed and implemented a tele-marketing survey which led to a 23% increase in enrollment with a 31% reduction in advertising expense. Supervised Novell 3.12 Network.


Consultant, Travel Host New Orleans,                                                                         Fall 1997 - Spring 1999
Provided mission critical advice in the form of Internet presence. Built and deployed the New Orleans Travel Host website ( and taught employees about the Windows 95 environment, Dial-Up Networking Tools, Digital Publishing and Web Site maintenance.

Intern, U.S. Senate Democratic Technology & Communications Committee,                          Summer 1997
Focused on the development, maintenance, and support of the Democratic presence on the Internet in the United States Senate. Built Web Sites for various Senators (Patty Murray D-WA and Tom Daschle D-ND), moderated on-line Web Chats with members of Congress, and digitized video and still pictures for publishing on the Internet.

Production Assistant, FOX Sports Network (Superbowl XXXI),                                               January 1997
Escorted and coordinated transportation for On-Air Talent. Performed basic hardware and software troubleshooting on temporary LAN.  Assisted Director, Producers, and all Technicians.

Counselor, Camp Manitou,                                                                                 Summer 1994 - Summer 1996
Taught Golf and Baseball to youth ages 8-16. Promoted to Director of the Golf Program. Chosen as Dean of Emory University in College League (a five and a half week program in which the camp split into four teams). Wrote lineups, provided leadership and group motivation skills, planned, programmed, and directed the end of the league presentation.


  e-Mentor, Charlotte-Mecklenburg Schools, 2001 - 2007
Utilizing IBM's Learning Village application, participated as an online mentor for 7th grade students at Albermarle Middle School.  Taught students on a range of subjects including computer ethics and Internet research.

Volunteer, Center for Jewish History, 2004 - 2007
Ushered for lectures, movie screenings, gala benefits and other special events.

Various, Tulane Student Television, 1995 - 1999
Prepared, filmed, and tested camera equipment for the Tulane University Women's Home Basketball Games. Also, coordinated setup for the Associated Student Body television program.



designed by

Ethan Shapiro